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Frequently Asked Questions

Top category questions: Energy / Metering

How do I know if my gas meter is a metric or imperial meter?

What's an MPAN or MPRN?

Can I have a prepayment meter?

How do I get a meter box key?

How do I cancel my meter appointment?

Why does my meter need to be changed?

Can you fix my broken meter box?

What should I do if I think a meter's been tampered with?

I have a problem with my storage heaters, what should I do?

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