Help and support
Let us help you find what you're looking for
Top category questions: Energy / Getting started
How do I cancel my Energy services?
Will you remind me to give the opening meter readings when my Energy service switches?
How long does it take to switch my Energy services to you?
Do I have to get an Energy quotation?
Who's my electricity supplier?
Can I switch supplier if I'm paying on a prepayment meter?
Why have I been charged by you and my old supplier?
How do I find out who my gas supplier is?
What should I do if I haven't received my final energy bill from my old supplier?