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Frequently Asked Questions

Top category questions: Billing and payments / Payments

How can I pay my bills?

How do I add or change a direct debit?

How do I cancel my Payment Plan?

What's a Payment Plan?

Can I cancel my direct debit?

Can I change my direct debit payment date?

Do I get charged if my payment is late?

How can I pay for my Energy?

Do I get charged if my direct debit doesn't go through?

What types of debit and credit cards do you accept?

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