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Top category questions: Phone and Broadband / Getting started
How can I register my address with Royal Mail?
What's the cooling off period?
How do I cancel my Home Phone and Broadband service?
Can I switch my Virgin number over to you?
Can I keep my email address after I leave?
Do I have to tell my current Home Phone and Broadband provider I'm leaving?
How do I add a Home Phone and Broadband service?
Is it easy to switch my Home Phone and Broadband?