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Frequently Asked Questions

Have my Economy 7 meter readings been billed the wrong way around?

If you think your meter readings are billed the wrong way round, there's an easy way to check this.

Take two sets of meter readings between 8am and 9pm, at least four hours apart.  Only one of the meter readings will have moved in this time, which will confirm that it's the day/normal register.

Please contact us if we need to make any changes to your bills.

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