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Frequently Asked Questions

What's my meter serial number?

A Meter Serial Number (or ‘meter ID’) often called an ‘MSN’ is a unique number used in the UK to identify an electricity or gas meter.

Your meter serial number is shown on your bill (under the supply details section), which you can check in the Clubhouse.

If you'd like to double check we have the right meter serial number on your account, please go to your meter and look for an alphanumerical (numbers & letters) serial number above or below a barcode on the meter, this is your Meter Serial Number.

Older meters and some newer models may have the Meter Serial Number in a different format, but it will always be on the face of the meter.

If you’re still having trouble finding your Meter Serial Number, you can call our Energy team on 0333 777 0777.


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