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Frequently Asked Questions

Will you replace both gas and electricity meters with smart meters?

If you've got both gas and electricity (dual fuel) with us, then we'll change both meters for you. 

If you've only got the electricity with us, and gas with another supplier, we'll change the meter we supply and your other supplier will be in touch to change your other meter.

We can’t currently replace your meter if you only take gas with us.

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