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Frequently Asked Questions

How Automatic Compensation works


At Utility Warehouse, your customer satisfaction is important to us. So we’ve signed up to Ofcom's Automatic Compensation scheme for Phone and Broadband services.

This means that, if you're eligible, we offer Automatic compensation for:

  1. Delayed repair following loss of service;
  2. If an engineer misses an appointment; and
  3. If your service goes live later than the date we said it would.

How will I be compensated?
How will you let me know I’m getting compensation?
How will I know the compensation has been made?
Are there any scenarios where I am not eligible for Automatic Compensation?

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