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Frequently Asked Questions

Why have I been charged for an MMS?

Many mobiles can automatically convert a text message to an MMS.

This can happen when:

  • The text includes a non-standard smiley or symbol such as an emoticon or emoji
  • The text is sent to an email address instead of to a phone number
  • It's been sent as a group text message
  • The text exceeds the character limit (on some phones this is 160 characters, on others, it can be higher) 

Emoticons or emojis are billed depending on how they're sent from a mobile: 

  • If you're using them in an SMS format e.g. :-), you'll get charged as an SMS
  • If the symbols get converted to an image e.g. smiley you'll get charged under MMS
  • If you're using them on apps (such as WhatsApp), it'll go under your data allowance (unless connected to Wi-Fi)

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